Shipping & Returns:
Returns: We stand behind our product, guaranteed. If we screw it up, we promise to do our best to make it right, guaranteed. Should our product or printing not meet your standards, we’d like to know. Should our product fail in its quality or consistency, please tell us! Should we fail to live up to your expectations, we will do our utmost to guarantee your satisfaction in making it right. Check out the full Terms & Conditions of our return policy.
Shipping: At WebMugs.com, we pass actual, live shipping costs to you. Some items ship free. Our live shipping calculator on each product page will give you the actual cost of shipping with no hidden fees to the domestic US and Canada. For our Canadian customers, unless otherwise noted, you are responsible for duties and import taxes. Should the shipping calculator not function properly, please contact us for a live quote.
Lowest Price Guarantee: We consider our pricing and merchandise to be the best in the business. Should you find an identical item from another manufacturer, advertised lower than our rock bottom pricing, we urge you to notify us, and we will beat that price and then some. Just let us know prior to placing your order. Check out the full Terms & Conditions of our pricing guarantee.
Production Time: Most items ship within 6 working days, guaranteed. Many items offer “rush production” allowing us to get your order out even sooner. If we don’t get it to you, we’ll make it right. Check out the full Terms & Conditions of our production guarantee.
Order Changes: We understand the fast pace environment of the changing world, changing deadlines and change in business. As a general rule, we can accommodate changes to a submitted standard production order, provided that we are notified within 30 minutes of a standard production order submission, and 15 minutes of a rush order. Check out the full Terms & Conditions of our order change policy.
Third party Shipping: As a general rule, due to our streamlined and efficient order entry, production, and shipping system, we try to avoid shipping merchandise via third party billing. In many cases, the shipping carrier confuses shipments billed to other shipping accounts, resulting in transit delays and incorrectly back billed freight charges. If you absolutely must bill freight to a third party account, contact us to see if we can accommodate you.
I really needed your 14 oz blue mugs in a SUPER RUSH for our Uncle Ronnie’s Root Beer Floats. Not only were you guys cheaper than anyone else I found on the internet, you got my order out in less than 24 hours! Wow. The mugs got here on Wednesday And they look great
I just wanted to extend my sincere gratitude for your assistance and speed. My client and myself are extremely happy with the product and overall the experience. You made the process so easy and worked with us in order for us to get these on time. I really appreciate it. Thank you!
Jamie L. Marcolongo
American Express Concierge
A Sodexo Company
You guys have become my main source for purchasing specialty items. I was amazed that all the price quotes beat my usual distributors. BUT I must say I would not do business even if the price were better if it were not for John Doyle. John is a true professional. He is always available. He is always honest. He will not allow any product to leave the facility without making sure it is perfect. Basically he will watch your back. I am assured that when the product comes to my office, it is something that I will be proud of. Bottom line: if you want the best job, best price and no stress.. Call and ask for John!
Karen Portnoff & Co
I was glad to find your company online. I was at my wits end in dealing with companies that promise one thing and deliver another. Your people responded to me quickly, and it was Sunday! I got a price that was way better than the competition, personal service, and prompt delivery. The mugs I ordered are perfect for what we need them for. Thank you.
Greater Raleigh Emerald Society
Your price for beer mugs for our Beerfest was the lowest around. We compared your prices with all the “Big Guys” who we’ve ordered from in the past. Not only did you completely save us by remaking our art ( beautiful) the order come out amazing, and in 3 days!! You GOT our business!.
King Ludwig’s Beer Garden
As a physician, we were concerned about our image in making pens and sticky pads. Your art dept set up our job so nicely, and really helped us brand our image even stronger.
Steven M Weissman, M.D.,F.A.A.D
Adult and Pediatric Dermatology and Dermatologic Surgery
As a government agency in Canada, we were initially concerned about ordering from an American company via the internet. After we called and placed our order, your prices on the nice calendars were cheaper than we could get them in Canada! even including the added cost for shipping! It was a smooth order process, and they came out really nice for our campaign.
Halifax, NS, Canada
Although the calendar print was small and Andrew really didn’t like the way they came out, it was really nice that you reprinted the entire order so quickly during the crazy season – You made sure it came out right, and we will certainly reorder next year.
Scientific Water Conditioning Company
Not the first time we used you and won’t be the last.. The cups were made very nice, and the quality shows. You are a preferred vendor, and thanks for making this happen so quickly.
Meals on Wheels
Once again, you guys did a great job on making glass mugs for us. The kick off event was a hit and people loved your mugs! Not only did you get them here super fast, the price was AMAZING, you helped us save a bundle on shipping, and they look great. No one else was able to match your price and the service was so personal. I love working with you guys!
Volkswagen of Pasadena